Our team at Thrive Web Designs understands the level of service and commitment that one should expect when hiring a Boise Web Design professional.
When you work with us, you are guaranteed the highest level of care during and after your project is finished. Whether you have questions during the process or need help and advice with your website going forward, we’re here to help.
Read some client testimonials to get a taste of our customer service.
So you may ask us, what do we consider “unmatched customer service?” Good question, let us answer this.
When you call or email us, you are guaranteed to get a quick response. Whether you are a new potential customer inquiring about hiring Thrive for your project, or if you’re an existing client with website update requests or questions, we always make an effort to be available. If we are away from the office, we can guarantee a response the same day once we return.
We deliver on our promises and will never hype-up a service in order to sell it to our customer. We always follow through with website project specifications and don’t consider the project complete until we have gained our client’s approval.
As we are website professionals, we clearly understand that most of our clients aren’t informed of our industry. Therefore, we make a clear effort to educate our clients on the best website choices that are available, why we recommend what we do, etc. This also means that throughout the website design & development process, we keep our clients up to speed on which steps we are currently in, if we need anything from then, etc.
This one goes back to what your mom told you at age 6. Use your manners. As cliche’ as this may sound, it is astounding the way customers can be treated, both good and bad. Therefore, when we communicate to our clients, we let them speak, understand their needs and wants for professional website solutions, and address their needs accordingly. We do this all without throwing out rude conversation or so on.
5. Satisfaction Guaranteed
Simple as that. We don’t declare a project complete until you have signed off and expressed your 100% satisfaction. During the process, there will be milestones we check off to make sure the project is on the right path. We always guarantee that our clients are fully satisfied with the work and service that they are receiving.